FREQUENTLY ASKED QUESTIONS
General Service & Booking
What Services Do You Offer?
We offer a comprehensive range of lawn care services including regular lawn mowing, precise edging and trimming, seasonal yard clean-ups (spring and fall), leaf removal, bush trimming, and general landscape tidying. Visit our Services Offered for more detail. We can also provide custom solutions – just ask!
How do I get a quote?
Getting a quote is easy! You can request a free estimate by filling out the form on our 'Contact Us' page, calling us directly at [Your Phone Number], or emailing us at [Your Email Address]. For most services, we can provide an estimate based on your property size and specific needs.
Do I need to be home for the service?
No, you do not need to be home for us to perform our services, as long as we have unobstructed access to your yard. We'll simply get to work and leave your yard looking great! We'll notify you 24 hours and 1-2 hours before arriving and upon completion of the service.
What areas do you serve?
We proudly serve the Bend, Oregon area and plan to service the surrounding areas including Redmond and Sisters soon. Please contact us if you're unsure if your location is within our service area.
How far in advance should I book?
For recurring mowing services, we recommend booking at least one week in advance to secure your preferred schedule. For one-time mows, clean-ups or larger projects, two weeks' notice is ideal, especially during peak seasons (spring and fall). Or visit our Booking page and book today.
What payment methods do you accept?
For your convenience we prefer payment through our payment page. We accept major credit cards (Visa, MasterCard, American Express). We also accept checks and Venmo. Payments are typically processed after service completion for one-time services and monthly for recurring clients.
Do you offer recurring services or one-time cleanups?
Yes, we offer both! You can choose from our convenient weekly recurring lawn mowing packages for consistent care, or book us for one-time seasonal clean-ups, special projects, one-time mows, or just when you need an extra hand.
Lawn Care
How often should my lawn be mowed?
For optimal lawn health and appearance, we generally recommend weekly mowing during the peak growing season (typically spring through early fall).
What height do you cut the grass?
We typically cut grass to a height of 2.5 to 3 inches, which is generally recommended for healthy root growth and weed suppression. However, we are happy to adjust the cutting height to your preference, as long as it aligns with best practices for lawn health.
Do you bag or mulch the clippings?
By default, we mulch grass clippings as it's beneficial for returning nutrients to your lawn. If you prefer, we can bag the clippings for an additional fee; please let us know your preference when requesting a quote.
What if it rains on my scheduled mowing day?
We typically do not mow in heavy rain as it can damage your lawn and our equipment. If there's inclement weather, we will reschedule your service for the next available dry day, usually within 24-48 hours. We'll notify you promptly of any changes.
Do you trim around obstacles and edge sidewalks?
Absolutely! Our standard mowing service includes trimming around all obstacles (trees, flowerbeds, fences) and precise edging along sidewalks, driveways, and patios to give your lawn a crisp, professional finish."
Yard Clean Up
What does 'yard clean up' include?
Our comprehensive yard clean-up services can include leaf removal, branch and debris clearing, weeding of garden beds, minor bush trimming, plant bed edging, and general tidying to restore the neatness of your outdoor space. We customize clean-ups to your specific needs and charge on an hourly basis.
Do you remove leaves, branches, and debris?
Yes, we collect and remove all leaves, small branches, and other organic debris as part of our clean-up services. We ensure your yard is left neat and tidy.
Do you haul away the waste, or do I need to arrange disposal?
We haul away all generated yard waste as part of our clean-up service. You don't need to worry about disposal – we take care of it for you!
Can you clear overgrown areas?
Yes, we specialize in transforming overgrown areas. This may require a more detailed assessment and could be quoted as a separate, larger clean-up project depending on the extent of the overgrowth. Contact us for a custom quote.
Do you offer spring or fall clean-up packages?
Yes, we offer specialized spring and fall clean-up packages designed to prepare your yard for the upcoming season. Our spring clean-up focuses on winter debris removal and preparing beds, while our fall clean-up is ideal for leaf removal and preparing for winter.
Other Important Questions
Are you insured and licensed?
Yes, we are fully licensed and insured for your peace of mind. Our team operates with professionalism and safety as top priorities.
What if I'm not satisfied with the service?
Our #1 value is providing you with the best possible customer service. That means your satisfaction is our top priority. If you are not completely satisfied with our service, please contact us within 24 hours, and we will return to address any issues promptly and to your satisfaction, at no additional charge.
Can I customize my service package?
Absolutely! We understand every yard is unique. While we have standard packages, we're happy to work with you to create a customized service plan that perfectly fits your specific needs and budget. Just let us know what you're looking for.